Phantom EdTech LLC (otherwise referred to as “Wisend,” “we,” “us,” or “our”) is committed to protecting your privacy to the fullest extent permitted under applicable law.
The purpose of this Privacy Policy is to explain how we collect, use, store, and disclose personal information through our website, https://wisend.io (the “Website”), as well as through all related services, digital products, and tools offered via the Website (collectively, the “Services”). Our Services primarily involve the creation and sale of expert-driven educational materials, including PDF guides, checklists, templates, and other downloadable resources — although our offerings may evolve over time.
This Privacy Policy sets forth the legally binding terms governing your use of our Services, whether you are a “Visitor” (browsing our Website without making a purchase) or a “Customer” (someone who has purchased or accessed any of our digital products). Visitors and Customers are collectively referred to in this Policy as “Users” or “you.”
This Privacy Policy forms an integral part of our Terms of Use (the “Terms of Use”), which must be read and accepted by you (or, if you are under the age of majority in your jurisdiction, by a parent or legal guardian on your behalf) prior to using our Services. Capitalized terms not defined in this Privacy Policy shall have the meanings assigned to them in the Terms of Use.
BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, TRANSFER, USE, STORAGE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
IF YOU, OR YOUR PARENT/GUARDIAN ON YOUR BEHALF, DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE WISEND’S SERVICES.
If you have any questions or concerns regarding your rights or obligations under this Privacy Policy, we recommend seeking independent legal advice before continuing. You may also contact us directly at [email protected]
By electronically accepting, accessing, or using our Services, you acknowledge that this Privacy Policy governs your use of the Services and constitutes a binding agreement between you and Phantom EdTech LLC, operating under the Wisend brand.
This Privacy Policy applies to all personal information submitted by you to Wisend, whether during your visit to our website at https://wisend.io or through any other interaction with our Services. This includes, but is not limited to, information collected via email, text, voice, images, forms, or any other type of electronic communication, as well as data obtained through your interactions with third-party websites, applications, or tools that link to or reference this Privacy Policy.
Please note that Wisend is not responsible for the privacy practices, policies, or actions of any third-party application, website, or service — including those linked to or from our Services. This also applies to any individual employed by or acting on behalf of such third parties. We strongly encourage you to review the privacy policies of all external platforms before engaging with them or sharing any personal information.
By electronically accepting, accessing, or using our Services, you acknowledge that this Privacy Policy governs your use of the Services and constitutes a binding agreement between you and Phantom EdTech LLC, operating under the Wisend brand.
This Privacy Policy applies to all personal information submitted by you to Wisend, whether during your visit to our website at https://wisend.io or through any other interaction with our Services. This includes, but is not limited to, information collected via email, text, voice, images, forms, or any other type of electronic communication, as well as data obtained through your interactions with third-party websites or applications that link to or reference this Privacy Policy.
Please note that Wisend is not responsible for the privacy practices, policies, or actions of any third-party application, website, or service — including those linked to or from our Services. This also extends to any individual employed by or acting on behalf of such third parties. We strongly encourage you to review the privacy policies of those external platforms before engaging with them or submitting any personal information.
Before we dive into the details of how we handle your data, it’s important to clarify what we mean by “Information.”
Through our Services, Wisend collects and processes two primary types of information:
1. Personal Information
This refers to information that can identify you as an individual or be used to contact you. Examples include:
- Full name
- Email address
- Phone number
- Billing or mailing address
- Payment details (processed securely through third-party providers)
- Any other non-public data associated with or linked to the identifiers above
We collect this type of information when you create an account, make a purchase, submit a form, or otherwise engage with our Services in ways that require identification.
2. Anonymous Information
This refers to data that cannot be used to personally identify you. It includes aggregated or statistical information about how Users interact with our Website and Services. For example:
- Device type
- Browser version
- Pages visited
- Time spent on the site
- Referral source
- Anonymous Information either never included personal identifiers or has had such identifiers removed.
We use this type of data to analyze usage trends, enhance user experience, and improve the quality, performance, and content of our platform.
How We Collect Personal Information
We collect Personal Information that you voluntarily provide to us in the following situations:
When you subscribe to, access, or purchase our digital products (such as programs, courses, PDFs, checklists, or guides)
When you sign up for our newsletter via https://wisend.io
When you request support or assistance through our Website, by email, or via our social media platforms (such as Facebook)
The Personal Information we may collect includes:
- Your email address
- Your full name
- IP address, device type, operating system, and browser type
- Any other information you voluntarily choose to share with us
How We Use This Information
We use the Personal Information you provide for two primary purposes:
1. To deliver newsletters and product updates
If you opt in to receive updates from Wisend, your email address will be used solely for that purpose.
We use GoHighLevel, a GDPR-compliant marketing automation and CRM platform, to manage our newsletter communications, customer support, and content delivery. Your email address and relevant data are securely stored and processed on GoHighLevel’s servers.
You may unsubscribe from our communications at any time by clicking the “unsubscribe” link in any of our emails.
If you wish to permanently remove your data from our mailing list, you may contact us at [email protected]
2. To provide support and respond to your requests
When you contact us for assistance (through a contact form, social media message, or email), we use the information you provide solely to address and respond to your inquiry.
Please note:
We do not permanently store support-related messages on our own infrastructure. However, your data may be temporarily or securely stored in the following systems:
Your own email provider, if you email us directly
The GoHighLevel platform, which we use for CRM, email, and helpdesk operations
Your Facebook account, if you communicate with us via our official Wisend page
For details regarding GoHighLevel’s data protection practices, please review GoHighLevel’s Privacy Policy.
When you visit the Wisend website or use our Services, we automatically collect certain types of Personal Information and Anonymous Information to better understand how our platform is used and how we can continue improving it.
This may include:
- Traffic and usage data
- General location information
- Access logs and communication-related metadata
- Specific resources and pages accessed on our Website
- IP address, device type, operating system, and browser type
- Data collected through cookies, web beacons, pixels, and other tracking technologies
These technologies help us enhance your experience, improve our Services, and maintain the security and integrity of our systems.
By using our Website, you consent to our collection and use of this information to:
- Analyze usage trends and behavior patterns
- Administer and secure our Website
- Track navigation and engagement across pages
- Generate aggregate demographic insights for internal analytics and product development
We do not rent, sell, or share your Personal Information with third parties outside of Phantom EdTech LLC (operating under the Wisend brand) without your consent, except in the limited circumstances described below:
Legal compliance:
When we believe in good faith that disclosure is lawfully authorized or required, or that it is reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests from public authorities — including subpoenas, court orders, or warrants.
Protection of rights and safety:
To protect the rights, property, or safety of Wisend, our customers, partners, or others. This includes enforcing our agreements, policies, and Terms of Use, as well as investigating potential violations, fraud, intellectual property infringement, or other unlawful or harmful activities.
Service providers and partners:
When disclosure is necessary for third-party service providers who assist in operating, maintaining, or improving our Website or Services. These providers are contractually bound by confidentiality and data protection obligations and may only process your information under our instructions.
Aggregated or anonymized data:
We may share aggregated or anonymized data that cannot be used to personally identify you. Such data may be used for analytics, research, and statistical purposes to better understand how users interact with our Services and to improve our offerings.
Business transfers:
In connection with, or during negotiations of, any merger, sale, financing, acquisition, restructuring, bankruptcy, or other transaction involving the transfer of some or all of our business or assets. In such cases, your information may be disclosed or transferred as part of the transaction, provided that the receiving party agrees to honor the commitments set forth in this Privacy Policy.
Emergencies:
When necessary to respond to an emergency — for example, to protect the safety and security of our staff, users, or any individual.
We take your privacy and data security seriously. At Wisend (operated by Phantom EdTech LLC), we implement a range of technical and organizational measures designed to protect your Personal Information from unauthorized access, accidental loss, misuse, alteration, or disclosure.
All personal data you provide is stored on secure servers protected by firewalls, and we regularly review and enhance our data handling practices to ensure the continued safety and integrity of your information.
However, please note that no method of data transmission over the internet, or method of electronic storage, is completely secure. While we make every reasonable effort to protect your Personal Information, we cannot guarantee its absolute security during transmission. Any transmission of data to or from our Website is done at your own risk.
We are not responsible for any circumvention of security measures or privacy settings applied to our Website by you or any third party.
Your Responsibilities:
- To help us protect your information, we ask that you take the following precautions:
- Do not allow others to access our Services while you are signed into your account.
- Always log out after completing your session, especially when using a shared or public device.
- Keep your password and any other login credentials confidential and secure.
- If you believe your account has been compromised, please contact us immediately at [email protected].
The General Data Protection Regulation (GDPR) (EU) 2016/679 — available here — is a regulation of the European Union (EU) and European Economic Area (EEA) governing the protection of personal data and privacy.
If you are located in the EU or EEA, or if the GDPR applies to you, you have the following rights regarding your Personal Information:
- Right of access – You may request access to the Personal Information we hold about you.
- Right to rectification – You can request correction of any incomplete or inaccurate data.
- Right to erasure – You have the right to request deletion of your Personal Information.
- Right to restrict processing – You can request that we limit how your data is processed.
- Right to data portability – You may request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to object – You may object to certain types of processing, including direct marketing and data analytics.
- Right to file a complaint – You may lodge a complaint with the competent supervisory authority in your jurisdiction.
If you have provided consent for the processing of your Personal Information, you may withdraw that consent at any time.
Please note that such withdrawal will only affect future processing. Any processing carried out before the withdrawal of consent remains lawful. You may also object at any time to the use of your Personal Information for advertising or analytics purposes.
To exercise any of these rights or withdraw consent, please contact us at [email protected].
In the unfortunate event of the death of a Wisend user, please contact us by email at [email protected].
We may request appropriate documentation to verify your identity and relationship to the deceased user before processing any data-related requests.
All such inquiries will be handled with the utmost sensitivity and in accordance with applicable privacy laws and our internal data protection policies.
How to Contact Us
If you have any questions about this Privacy Policy or our Services, please contact us at [email protected].
We typically communicate via email. If we require any additional information to verify or process your request, we will contact you at the email address you provide.
We may update or modify this Privacy Policy at any time as we introduce new features, expand our Services, or as legal and regulatory requirements evolve. Unless otherwise stated, all changes become effective immediately upon posting on this page. For that reason, we encourage you to review this Privacy Policy periodically to stay informed of any updates.
This Privacy Policy applies to all information collected by or provided to Phantom EdTech LLC, operating under the Wisend brand. We reserve the right, at our sole discretion and without prior notice, to modify, amend, update, add to, or remove any part of this Privacy Policy at any time and for any reason.
If changes are made, we will revise the “Last Updated” date at the bottom of this page. While we may attempt to notify Users of material changes via email (if an address is on file), it remains your responsibility to regularly review the Privacy Policy located at https://wisend.io/privacy.
We may also provide additional forms of notice when appropriate under the circumstances. Any modifications to this Privacy Policy will apply to future data collection, processing, and interactions from the date of posting forward.
Continued use of our Services following any such changes constitutes your acceptance of the revised Privacy Policy. If a change requires us to notify a parent or obtain parental consent (where applicable), we will take all necessary steps to comply with those obligations.
Effective Date: April 7, 2025
This Privacy Policy is written in English (US). In the event of any conflict between translated versions and the English version, the English version shall prevail.